There have been complaints about the swearing of dublin bus drivers this year customers have made a range of complaints about dublin bus drivers not engaging with them or being outrightly rude or. Dublin bus sacked bus driver who said 10 buses had. Dublin bus is a subsidiary of cie and provides bus services within dublin, as well as to and from the surrounding areas. Make a complaint the authority will only investigate written complaints. Some of the buses said to be defective by the bus driver were in instances where the driver had taken over from colleagues who had driven them without complaint. Calls may be recorded for quality and training purposes. Taxis are certainly one of the more expensive transit options. If you wish to make a complaint about a public bus passenger service, please email. Please note in all instances you will be asked for specific details concerning. All requests for new service, later service or route changes should be directed to the customer response center at 2147493333 or to the customer service feedback form. Ronke esther told how the driver stopped the dublin bus and demanded she. Im a 20 yo guy studying engineering in gmit galway, my family lives in cavan so i take the bus every other weekend to go visit my family in cavan, i always take the route 65 bus eireann, today i was taking the bus at 7. He had intended taking a photograph of the driver at the end of the journey to use as part of a complaint to dublin bus.
Read first bus news or select your local area for news and service updates. Aug 14, 2019 an angry dublin bus passenger has hit out at the unacceptable abuse one of their drivers had to face on a late night bus on monday. The board prohibits, at any district school or school activity, unlawful discrimination, harassment. This page does not apply to all bus eireann staff, some are lovely. Customer charter bus eireann view ireland bus and coach. You have a number of rights under data protection law.
I would never in a million years stand in front of a bus blocking others. This airport service connects dublin airport to a number of city centre. Was made to buy a new ticket by a very rude driver despite having a seat on the specific bus. The passenger has said that he will make a complaint to the drivers boss regarding this issue, but i. Db sacks driver over 10 claims seats were defective. Before you submit the form, please note the following about your information. Dublin bus is a subsidiary of cie and provides bus services within dublin. The date time and location of the alleged incident the operators name the vehicle registration the. However, theyre arguably the most convenient means of completing a oneoff connection to or from the airport.
The bus stop improvements request form is only for bus stop improvements on already existing lines or stops. Mar 23, 2020 some of the buses defected by the bus driver were in instances where the driver had taken over from colleagues who had driven them without complaint. Dublin bus sacks bus driver over 10 claims seats were defective. Columbus city schools confirmed clinedinst has been a bus driver with the district since 2014. If you are on a bus, please report directly to our driver who.
You can help, by reporting all antisocial behaviour or vandalism on board our buses or at bus stops. Bus driver threatens to call police after woman brings two. We make every effort to reply to all complaints within 15 working days. Search for scheduled bus eireann timetable by route id. There is regular service during the school year with a special limited summer service. Dublin bus driver called vile name and racially abused on. A dublin bus driver allegedly threatened to call gardai after a standoff with a passenger over two chicken nuggets.
Public bus transport services offer services on a wide range of routes throughout the country. The driver reserves the right to refuse admission onto the coach. Dublin bus dublin city dublin bus direct award the public service obligation pso contract between the national transport authority and dublin bus is a five year contract, which commenced on 1st december 2014. We have partnered with wheels, the livermoreamador valley transportation authority, for public bus service to middle and high schools in dublin. Bus driver threatens to call police after woman brings. Register your details if you want us to keep you updated. The driver was sacked by dublin bus for gross misconduct after it found. Some who could be sick, need to get to a job or appointments. Dublin bus can confirm we received a complaint from a customer. A dublin bus spokeswoman said a complaint about an alleged incident is. Dublin bus sacked a longserving driver after he declared 10 buses defective over a twoday period because of collapsed cushions on his drivers seat. Apr 25, 2019 a dublin bus driver allegedly threatened to call gardai after a standoff with a passenger over two chicken nuggets. Facebook a driver allegedly threatened to call the police after a woman ate chicken nuggets on the bus. If you have a complaint about a dublin bus service, you can make your.
If you overpay, the driver will issue a refund due receipt with the ticket. In writing post your complaint to road safety authority, clonfert house, bride street, loughrea, co galway. Bus eireann was formed in 1987 as a subsidiary of cie to provide bus services throughout ireland, with the exception of dublin city. These are the dublin bus routes that get the most complaints from. Tfi leap topup journey planner real time driver check cycle planner. Contact us metro transit, city of madison, wisconsin. Please select complaint compliment query suggestion.
Across the uk first bus operates in a huge number of communities, including 40 of the countrys largest towns and cities. If a passengers conduct distracts the driver it may be unsafe to continue the journey. Managing difficult passengers transport safety victoria. The contract outlines the performance requirements that dublin bus must meet in return for the payment of a public subsidy. If your complaint or comment relates to a specific incident for example, on a particular bus.
Candidates interested in substituting as a bus driver or bus aide are hired directly through the dublin city schools transportation department. Taxi services at dublin airport taxis queue outside of both terminals, offering quick and convenient transfers to any destination in the greater metropolitan area. Please provide as much detail as possible when making a complaint. Dublin bus sacks bus driver over 10 claims seats were. In a separate email, a cyclist complained about what they called reckless driving by a dublin bus driver. Oct 12, 2012 a bus driver, who claimed he had been bullied and assaulted by a colleague, has been awarded 22,000 damages against dublin bus in the circuit civil court. Dublin bus sacked a long serving bus driver after he declared 10 buses defective over a two day period because of collapsed cushions for his driver s seat.
Taxi compliments and complaints transport for ireland. No tourbus driver in ireland should be asking for tips. All of the buses were subsequently examined by dublin bus engineers, and mechanics could. Commercial driver license manual truck drivers guide book. This year customers have made a range of complaints about dublin bus drivers not engaging with them or being outrightly rude or.
If you want to make a complaint about your bus trip contact dublin coach. Apr 26, 2019 a bus driver threatened to call the police on a woman for bringing two chicken nuggets on board, it was reported last night. By email complete a complaint form doc and submit to email protected online make a complaint by completing our online complaints form. Please see our data protection policy for more information. Bus driver told black passenger he would call the police. To make a complaint, give feedback or if you have a query on dublin bus services please complete our customer comment form. Ive made this page because they largely do not reply to complaints on their website. Aircoach dublin 2020 all you need to know before you.
If the driver isnt being paid that they should be contacting the national employment rights association nera. Some dublin bus drivers say their seats are making it painful to. Airport had failed to arrive, at the time of leaving the bus stop the service was over 30mins late and still no sign of it or information on the website. In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the commission for taxi regulation as appropriate. The drivers main priority and safety duty to the passengers is to concentrate on driving safely. The dublin unified school district board of trustees desires to provide a safe school environment that allows all students equal access and opportunities in the districts academic and other educational support programs, services, and activities. Dublin bus express routes receive highest customer complaints. Customer comment desk dublin bus 59 upper oconnell street, dublin 1, ireland. In the first six months of 2019, dublin bus have been fined 38,455. If i had a complaint i would speak to the driver and take details and complain to dublin bus. The business is structured into 5 regions, each based on a major business centre managed by a regional manager. So, i decided to raise this as a complaint to dublin bus. Its a tracking app, where did those four minutes go.
If your complaint or comment relates to a specific incident for example, on a particular bus please provide as much information as you can, as soon as possible after the incident. Bus eireann employs over 2,500 people directly and operate a fleet of over 1,200 buses and coaches. An angry dublin bus passenger has hit out at the unacceptable abuse one of their drivers had to face on a late night bus on monday. Dublin bus sacked a longserving bus driver after he declared 10 buses defective over a twoday period because of collapsed cushions for his drivers seat. These services include city bus services, airlink and nitelink. A bus driver, who claimed he had been bullied and assaulted by a colleague, has been awarded 22,000 damages against dublin bus in the circuit civil court. Dublin bus probes claim that driver insulted and chased. No information for passengers, elderly and children left to stand in cold and icey conditions. Dublin bus sacked a longserving bus driver after he declared 10 buses defective over a twoday period because of collapsed cushions for his driver s seat. Ohio state highway patrol po box 182074 columbus, ohio 432182074.
Db sacks driver over 10 claims seats were defective boards. Apr 26, 2019 bus driver told black passenger he would call the police over two chicken nuggets. Make a complaint national transport authoritynational transport. We recognise the diversity of our customers and the importance of meeting their varied needs. Should you require the assistance of one of our customer care team. The driver was sacked by dublin bus for gross misconduct after it found the complaints were not genuine but instead a deliberate disruption of dublin bus services.
The number of complaints to dublin bus in the first half of 2019 is 5,042 a decrease of 17 per cent compared to the corresponding period last year and equivalent to a rate of 8. See something broken at a dart station or some graffiti that. All of the buses were subsequently examined by dublin bus engineers, and mechanics could find nothing wrong with the seats. The passenger has said that he will make a complaint to. The dublin unified school district does not offer bus services to our schools. Should you require the assistance of one of our customer care team, please telephone locall 1850 836 611.
Aircoach dublin 2020 all you need to know before you go. Hi folks, i know its a little naive but what is the most effective way to complain to dublin bus and get an actual response from them regarding a situation or circumstances. Todays 1pm bus eireann route 2 service from wexford town to dublin. The driver was sacked by dublin bus for gross misconduct after it found that the complaints about the seats were not genuine complaints but instead a deliberate disruption of. The authority will only investigate written complaints. Dublin bus driver assaulted by colleague after complaint. We used the belfast to dublin aircoach to start our holiday, we normally drive to dublin airport but with having a longer holiday this time it saved us a small fortune by taking this bus. I noted the details of the incident as the date 2nd of august 2018 and the time 18. The public service obligation pso contract between the national transport authority and dublin bus is a five year contract, which commenced on 1st december 2014.
In bus eireann, we strongly believe in providing a friendly, effective, valueformoney and safe service to all our customers and treat everyone with due care and consideration. The coach was on time, the driver was friendly, efficient, explained everything we needed. Strictly no alcohol to be consumed or carried on board the coach. Fare collection suspended enter and exit through the rear doors.
The vast majority of taxi, hackney or limousine drivers operate safe, efficient services. Dublin bus drivers had refused to stop at the ucd campus on late services because of concern about antisocial behaviour. A bus driver threatened to call the police on a woman for bringing two chicken nuggets on board, it was reported last night. Section 64 of the taxi regulation act 20 sets out the categories of complaint that can be dealt with by the authority. The driver was said to be racially abused by two young female.
If you were not a passenger or intending passenger in the vehicle, or if it is not possible to identify the driver or vehicle, based upon the information provided, it may not be possible to investigate your complaint. Knowing all the details such as date, time and location of incident, service, bus fleet number and direction of travel fromto will speed up our investigations. Columbus city schools bus driver stabbed to death in front. Customer information bus eireann view ireland bus and. Transportation overview dublin unified school district. The driver s main priority and safety duty to the passengers is to concentrate on driving safely. Dublin bus driver sacked after complaining 10 buses had. Cie 8 day irish adventure tour dublin forum tripadvisor. New drivers get paid training 2535 hours of classroom and inbus and once someone is trained and obtains their certificate to drive a school bus. Complaints made about dublin bus some people took issue with proposed changes to public transport in the capital, while others complained about alleged dangerous driving. The clash happened on a bus near tallaght after the driver took issue with the. The driver was sacked by dublin bus for gross misconduct after it found that the complaints about the seats were not genuine complaints but.